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Marshall Headphones -  Warranty Information


This One-Year Limited Warranty (the “Warranty”) is a manufacturer's warranty voluntary provided by Zound Industries International AB, Centralplan 15, 111 20 Stockholm, Sweden, or its successor in title, (“Zound Industries”), for each product (the “Product”) sold via the website [] (the “Website”).

Any reference herein to “you” or “yours” is the consumer purchasing the product(s) from the Website.

The Warranty is in addition to, and not instead of, rights provided by consumer law and consumers have the right to choose whether to claim service under the Warranty or in accordance with the rights provided to you as a consumer.For further information about consumer law, please contact your local consumer organization.

The following is covered by the warranty

Zound Industries hereby warrants that the Product, for a period of one (1) year from the date of original purchase from Zound Industries via the Website, is without defects in materials and workmanship, provided however that the Product is only used in accordance with published guidelines from Zound Industries for the respective Product, including the Product’s user manuals, technical specifications, etc. and subject to the limitations set forth in this document.

The Warranty applies only to Product(s) you purchased for your own use and not for resale.

The following is not covered by the warranty

The Warranty does not apply to: (a) products that were bought through other channels than the Website, (b) problems that occur more that one (1) year after the date of original purchase of the product from Zound Industries via the Website, (c) consumable parts, such as batteries or protective coatings; (d) cosmetic damage, including but not limited to scratches, dents and broken plastic; (e) damage caused by external cause, including but not limited to accident, abuse, misuse, liquid contact, fire; (f) damage caused by operating or use of the Product other than in accordance with published guidelines from Zound Industries for the Product, including the Product’s user manuals, technical specifications, etc. (please note: you may not open or disassemble the Product in any other way than as explicitly described in the Product’s user manual; (g) a Product that has been modified; (h) defects caused by normal wear and tear or otherwise due to the normal aging; or (i) a Product that is stolen, or where Zound Industries has reason to believe that it is stolen.

Please note that only Zound Industries or an Authorized Service Center appointed by Zound Industries (a “Zound Industries ASC”) may perform service on the Product. Warranty cover will be void if repair has been made or attempted by any other than a Zound Industries ASC.

Furthermore, the Warranty does not apply to any hardware products other than the Product. For software, if any, please refer to the relevant licensing agreements for details of your rights and obligations with respect to the use of software.

Zound Industries is not liable for reimbursements, claims and damages where the Warranty does not apply. As concerns limitations of liability, please see below.

What will be done in the event of a warranty claim?

If you submit a valid claim under the Warranty, Zound Industries will, at its option:

(a) repair your Product using new and/or previously used parts that are equivalent to new in performance and reliability, (b) replace your Product with a product that is at least functionally equivalent to the Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (c) refund your purchase price in exchange for the return of your Product.

When a Product or part thereof is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Zound Industries' property. A repaired or replaced Product either substitutes the original Product in relation to the remaining Warranty or provides you a warranty during ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

Products with the capacity to storage of data and backup copies

What is set forth below is relevant for Products with a capacity to store data.

To protect the contents stored in the Product, such as software programs, data and other information, and as a precaution against possible operational failures, you are advised to make periodic backup copies of the information contained on your Product's storage media

Before submitting your Product for service under the Warranty you are advised to make backup copies of the information contained on your Product's storage media since such storage media may be erased, replaced and/or reformatted during the Warranty service. Furthermore asked to remove all personal information, and, if the Product is to be delivered or sent to Zound Industries or to a Zound Industries ASC, to provide such with all system keys or passwords in order to provide a sufficient, free, and safe access to your Product.

After Warranty service, your Product (or a replacement product) will be returned to you with its original configuration and subject to applicable updates. Zound Industries may install system software updates as part of Warranty service that will prevent the Product from reverting to an earlier version of the system software. Third party applications installed on the Product may not be compatible or work with the Product as a result of the system software update and Zound Industries or a Zound Industries ASC is not responsible for recovery or reinstalling software programs, data and information.

If you are not the owner of the Product you must obtain authorization from the owner before asking for Warranty service.  


The warranty service

For information related to the Warranty service, please contact Zound Industries via e-mail at the address stated at the website.

If you do not have internet access or the Product is still not functioning properly after taking contact with Zound Industries and following instructions received, contact Zound Industries via other means of communication or contact a local Zound Industries ASC (Zound Industries may provide information of where to locate such Zound Industries ASC), and you will receive help to determine whether your Product requires service and be informed which of the Warranty service options set out below that Zound Industries will provide.

Before receiving Warranty service you may be asked to present proof of purchase details, provide information to diagnose potential issues with your Product and to follow procedures and instructions for obtaining Warranty service, such as following instructions for packing and shipping the Product when receiving mail-in service as described below.

Zound Industries will at its option, depending on the individual circumstances, provide Warranty service through one or more of the following options:

Carry-in service. Zound Industries may request that you return your Product to a Zound Industries ASC. After Warranty service, you may upon notice retrieve the Product from the Zound Industries ASC, or the Product will be sent to you directly.

Mail-in service. If Zound Industries elects to provide service through its mail-in service, Zound Industries will send you prepaid waybills, so that you may ship your Product to a Zound Industries ASC. Please note that you will need to provide your own packing material and that the packaging of the Product is required to fulfill the specifications set forth by the relevant shipping company. After Warranty service, the Product will be sent to you.

Do-it-yourself ("DIY") service. Under DIY service Zound Industries will provide you with a replacement product, part or accessory with instructions for replacement. For the DIY service, Zound Industries may require return of the replaced product, part or accessory, and Zound Industries may therefore require a credit card authorization, in an amount corresponding to the price of the replacement product, part or accessory, as security for such return. If you follow the request and return the replaced product, part or accessory, Zound Industries will cancel the credit card authorization. If you fail to follow the request Zound Industries reserves the right to charge your credit card for the authorized amount. Note: Zound Industries is not responsible for any costs, including labour costs, you incur relating to the DIY service.

Service options may be limited if requesting service in a country that is not the country of purchase for the Product. In the event that service for the Product is not available in such country, you may contact Zound Industries to receive information related to service and any additional charges for shipping and handling that may apply before rendering service. You may seek service in a country that is not the country of purchase and in such case you are responsible for all custom duties, VAT and other associated taxes and charges and for complying with all import and export laws and regulations applicable.


Limitation of liability

A) Entire agreement:

Other than the mandatory consumer law rights to which you are entitled, all warranties, conditions and other terms not set out in the Warranty are excluded from the Warranty. As a result, this Warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, any implied warranties or conditions of merchantability or fitness for a particular purpose.

Some countries do not allow limitations on warranties or on how long warranties, conditions and/or implied terms may last, in that event, such warranties apply only to the extent and for such duration as required by law and are limited in duration to the warranty period, if applicable under such law.

B) Disclaimer in relation to data:

Zound Industries does not warrant, represent or undertake that it will be able to repair or replace any Product under the Warranty without risk to and / or loss of information and / or data stored on the Product.

C) Limitation of liability:

In no event shall Zound Industries be liable for

  1. any losses or damages related to the defects in materials and workmanship of the Product;

  2. any losses that were not caused by Zound Industries breach of the Warranty;

  3. any loss or damage that was not, at the time of your purchase of the Product, a reasonably foreseeable consequence of Zound Industries breaching the Warranty; or

  4. losses relating to any business of yours, loss of profits, loss of data or loss of opportunity.

The limitation of liability of the Warranty shall not apply to (i) death or personal injury; (ii) fraud or fraudulent misrepresentation; or (ii) any other liability that cannot be limited or excluded as a matter of law.


If you obtain service under this Warranty, you authorize Zound Industries (as controller) and the Zound Industries ASC to store, use and process information about your Warranty service and your contact information, including name, phone numbers, address, and e-mail address. Zound Industries and the Zound Industries ASC may use this information to perform service under this Warranty. Zound Industries and the Zound Industries ASC may contact you to inquire about your satisfaction with the Warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, you authorize Zound Industries and the Zound Industries ASC to transfer your information to any country where Zound Industries (which countries may not have as strict legal requirements for the protection of personal data as in your country) do business and to provide it to entities acting on Zound Industries behalf for the provision of services required by Zound Industries.

If you want information about how Zound Industries is processing your personal data and/or want any personal data to be rectified or deleted, please contact Zound Industries at the address stated in this document.  

Zound Industries will maintain and use customer information in accordance with the Data Protection Directive 95/46/EC set by the European Parliament & Council as implemented into national legislation, or if outside of the EC, any applicable laws related to handling of personal information.


If any of the terms and conditions set out in this Warranty is held to be illegal or unenforceable, it shall be severed from the Warranty and the legality or enforceability of the remaining terms shall not be affected.

The Warranty is governed by and construed under the laws of the country where the Product was originally purchased. No third party, including Zound Industries ASCs, or any of their employees, are authorized to make any modification, extension, or addition to the Warranty.

When contacting Zound Industries charges may apply depending on your location. Please contact your network operator for details.