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  • Please be advised, orders placed on Friday 16th February may not be shipped until Monday 19th February due to a system upgrade

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    Customer Support

    Have you run into problems?

    We're here to help.
    By clicking on the icons below, you can access our external support site for how-to guides and troubleshooting tips: 

    Choose a product category for how-to guides and troubleshooting tips for our headphones and speakers
    Access to our product user manuals and available to download in PDF
    All your payment questions answered, plus troubleshooting tips for common issues
    Exchanges and Returns
    Return policies, and information on how to return and exchange products
    Information on shipping methods and order tracking

    Marshall Support Centre
    Visit our Support Centre containing all of our help articles and troubleshooting tips

    Still can't find a solution?

    If you need help with a specific issue not covered in our Support Centre, don't hesitate to contact us directly at Customer Support.
    You can access our live chat by clicking the help icon in the top right corner of*.

    You can also submit a request through our help centre related to a specific topic by clicking here, or simply email us directly at

    We are always happy to help.

    *Our Customer Support live chat is available Monday - Friday 06:00 to 17.00 PST and Saturday and Sunday 09:00 to 17:00 PST.