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Delivery within
2-3 business days
Orders are shipped from our warehouse in the bonded area in Shenzhen, China.
Warehouse opening hours: Monday through Friday, except holidays, from 8:30 – 17:30 CST.

Orders placed before 12:00 (mid-day) will be processed and shipped out the same day. Orders placed after 12:00 will be processed and shipped out in the next business day. Once your package has been processed, it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.

Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number. Delivery time depends on the delivery location and we will be able to deliver the shipment to most major metropolitan areas within the estimated range, however, to other areas (remote location), in very rare occasions, it could take up to 3 weeks to deliver the products.

There will not be any additional charges as orders are shipped according to Incoterm Delivered Duty Paid (DDP). This means that we collect and pay any import duties that may be charged in designated country of delivery. Any additional import charges will be covered by us for custom clearing in order to deliver your package. Please contact us through the chat or contact form for more information if you are unsure what this means to you.
Delivery Method
After Ecom AUD
Cost
Free
Delivery Time
2 - 7 business days.
2-3 business days
Delivery Method
DHL
Cost
10.95 AUD
Delivery Time
2 - 7 business days.
3-5 business days
Free Shipping From
99 AUD
Return policy
Of course you can return your Marshall product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.
Safe payments
Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.
Read about our Terms of purchase policy here.
Marshall Headphones - Security

SECURITY

To help ensure that your shopping experience is safe, simple and secure Marshallheadphones.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Report security vulnerability

Marshall takes great care in providing the utmost security to our customers. We take vulnerabilities that pose a security risk seriously, and we appreciate the global security research community’s help identifying risks. You can help us by identifying vulnerabilities, so we can address them.

If you believe that you have discovered a security or privacy vulnerability on our .com, emails or other digital channels, please report it to us by sending an email to soc@marshall.com

Please make sure that you include as much information as possible, like specific URL and software version(s) that you believe are affected; a technical description of the behaviour that you observed and the behaviour that you expected; the steps required to reproduce the issue; and a proof of concept or exploit.